faq’s.

How do I know if an item is vintage, handmade or new?
I’ll always make this clear in the product description, including anything I know about an item’s age, maker or origin.

What condition are vintage and pre-loved pieces in?
Vintage pieces have usually had a life before they get here, so some signs of age, wear and previous use are to be expected. These details tell the story of an item’s unique past and add to the character and charm of each piece. I’ll always point out any significant damage or condition issues in the listing and show them in the photographs where possible.

Can I request more photos or measurements?
Absolutely. If there’s something you’d like a closer look at, or you need another measurement before deciding, just get in touch.

How quickly will my order ship?
Orders typically ship within 3 business days. You’ll receive tracking information as soon as your order is on its way.

Do you ship internationally?
Not just yet. For now, shipping is available within the United States only.

Do you combine shipping?
Yes, when it makes sense and the pieces can travel safely together, I’ll combine items into one shipment.

Do you accept returns?
Because most pieces are one of a kind, all sales are final. You can find the full details on the Shipping + Returns page.

What if my order arrives damaged?
Please get in touch within 48 hours of delivery and I’ll take a look. You can find more information on the Shipping + Returns page.

Do you reuse packaging?
Yes. I reuse boxes and packing materials whenever I can, as long as they’re clean, sturdy and up to the job.

How can I get in touch?
You can always reach me at hello@shopamysmall.com. My DMs are also open on Instagram if that’s easier.